Behavioral Design

Goal-Gradient Effect

Motivation increases the closer we get to the goal.

A stamp card with 8 of 10 boxes filled motivates far more than one you've just started. We put in more effort, and faster effort, the closer we feel we are to completing a goal, even if the actual remaining effort is the same.

The case

A study with a coffee shop's loyalty cards compared two versions. One required 8 purchases to earn a free item. The other required 10 purchases, but came with 2 boxes already stamped as a welcome gift, meaning the same real effort of 8 purchases. Customers with the 10-box card (2 already filled) completed their card faster than customers with the empty 8-box card, even though both groups needed exactly the same number of additional purchases.

Why it works

We don't evaluate the remaining effort in absolute terms, we evaluate it as a proportion of how far we've already come. Feeling like we've already covered part of the distance, even if it's artificial, increases our motivation to finish it.

Source: Kivetz, R., Urminsky, O. & Zheng, Y. (2006). The Goal-Gradient Hypothesis Resurrected: Purchase Acceleration, Illusionary Goal Progress, and Customer Retention. Journal of Marketing Research, 43(1), 39-58.

In practice

A progress bar that starts at "20% complete" instead of "0%", or an onboarding checklist with the first step already checked off, take advantage of this effect without requiring the user to do anything extra at the start.

Related concepts

La ciencia de la persuasión
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