New: free download "La ciencia de la persuasión" (in Spanish)
Behavioral Research & Design

We solve the toughest behavior challenges.

Interviews, real experiments, and analysis that decision-makers use to move their metrics.

More than 50 behavioral science projects that moved real metrics across Latin America.

The why

Make better decisions with behavioral science

Most human decisions run on autopilot, guided by mental shortcuts, heuristics, and biases we barely notice. Pointing out an obvious bias is easy; finding the real reason behind a behavior when the answer isn't obvious, and designing a solution that actually works, is the hard part of any project. That's what we do better than anyone. People come to us for the challenges others couldn't solve.

Know your users.We understand the why behind their decisions.
Design better.We create interventions that change behavior in measurable ways.
Validate with evidence.We measure real impact before scaling.

Leading Latin American and global organizations trust us

+50
behavioral science projects
16
leading organizations trust us
LATAM
Peru, Colombia, Suriname, and worldwide

Heurística Lab clients: The World Bank, IDB, Peru's Ministry of Development and Social Inclusion, Peru's Ministry of Foreign Trade and Tourism, BCP, Bancolombia, Alicorp, Mibanco, Comfama, RIMAC, FinaBank, qiip (a SURA fintech), La Victoria Lab, Protección, Bernard van Leer Foundation, and Oncosalud.

Quick diagnostic

Where should you start?

Answer two questions and we'll show you the service and success story closest to your situation.

Step 1 of 2
Method, not intuition

What do you need to solve?

Choose by your goal. We take on the full project, or just the stage you need.

Behavioral Research

Know your users better than anyone.

Behavioral Research report
Barrier diagnosis
What predicts the behavior, what causes it, and why.
Predictive modelwhat predicts it
Tenure in the role
Current level
Functional area
relative importance
Causal modelwhat causes it
How it's communicated
Perceived belonging
Adoption
Qualitative finding
It's not a lack of ability or interest. The real barrier is not feeling like you belong.
belongingorganizational signalself-efficacy
"I didn't feel like the message was meant for me."Interview · illustrative quote
How we gathered itqual + quant
In-depth interviewsField observationData analysis

Key insight. Tenure predicts who adopts it, but the real cause is belonging. You intervene on the cause, not the correlation.

Qualitative + quantitative · predictive and causal modelsHeurística Lab
Real barrier detected
Behavioral Design

Design products people actually use.

Intervention concept
A toolkit of interventions
We choose the intervention based on the real barrier we found.
Default option
Reduce friction
Progress and feedback
Social norm
Timing
Physical design
Example · endowed progress client's product, intervention by us
Rewards card
Collect 10 and the next one's free
You're already at 2 of 10
+2 free · our intervention
Why it works · endowed progress effect
When people see progress that's already started toward a goal, they complete it faster and more often.
Nunes & Drèze (2006) · Journal of Consumer Research

We choose the intervention based on evidence, and test it before scaling.

Behavioral design · intervention + mechanismHeurística Lab
Experimental Validation

Prove what works before you launch it.

Experimental validation report
The experiment, person by person
Each dot is a user. Randomization + isolated effect.
Illustrative data.
Design
Randomized
Effect
Causal
Result
Significant
We test every idea with real users and measure its true causal effect.
What we deliver
Experiment design and randomization
Co-designing the ideas to test
Statistical analysis of the real effect
Interpretation geared to your decision
Actionable recommendations

Scale based on what the experiment proves: identify the winner and rule out the loser.

Randomized controlled trial · causal effectHeurística Lab

Prefer to train your team? Courses and training (in Spanish)

"Together with Heurística Lab, we're developing a new lens on problems we deal with routinely, where the added value is clear: their experience in planning, processes, tools, and analysis lets them deliver the added value we need."

Korina Papuico Consumer Insights Manager · Banco BCP, Peru
La ciencia de la persuasión
Free resource

La ciencia de la persuasión A practical guide

How to use behavioral science to influence effectively and create positive change. (Guide available in Spanish.)

  • 16 principles across 3 categories (perception, social influence, and reducing uncertainty).
  • Real cases from Starbucks, Apple, Uber, IKEA, and Netflix.
  • Instant download, free.
  • Explore the concept library

Results backed by evidence

Results you can measure

Real projects, with results our clients can measure and showcase.

Have a challenge or a question? Let's talk.

Tell us what's on your mind and we'll get back to you. It can be a specific project or a general question.

Or write to us directly at contacto@heuristicalab.com